Shipping & Returns

At Litgear, we want to make sure that you receive your orders as quickly as possible and that you are completely satisfied with your purchase. This Shipping and Return Policy outlines our policies and procedures for shipping, returns, and exchanges.

Shipping

We offer shipping to most countries worldwide. Shipping costs and delivery times vary depending on your location and the shipping method you choose. We will provide you with a tracking number once your order is shipped.

Please note that we are not responsible for any customs fees or duties that may be imposed by your country. These fees are the responsibility of the buyer.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product for a refund or exchange within 30 days of the delivery date. To be eligible for a return or exchange, the product must be in its original condition and packaging, and you must provide proof of purchase.

To initiate a return or exchange, please contact us at support@litgearshop.com with your order number and reason for the return or exchange. We will provide you with further instructions and a return shipping label, if applicable.

Once we receive your returned product and verify its condition, we will issue a refund or exchange within 5-7 business days. Please note that shipping costs are non-refundable, and we are not responsible for return shipping costs unless the product is defective or damaged.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us at support@litgearshop.com within 7 days of the delivery date. We will provide you with further instructions and a return shipping label, if applicable.

Once we receive the damaged or defective product, we will issue a refund or exchange within 5-7 business days. We will cover the return shipping costs for damaged or defective products.

Product Warranties

All products purchased from Litgear are covered by a manufacturer’s warranty. The warranty period and terms vary depending on the product. Please refer to the product page or user manual for specific warranty information.

Contact Us

If you have any questions or concerns about our Shipping and Return Policy or your order, please contact us at support@litgearshop.com. We are committed to providing you with excellent customer service and will do our best to resolve any issues you may have.